Asset Management and Planned/Reactive Maintenance Software
HelpDesk is a property maintenance & asset management software application supplied as an optional module to accompany/compliment our core property management applications (BenchMark for managing agents and LandMark for property owners & investors).
HelpDesk enables property management companies to provide a full listing of all tenant and landlord costs and an effective maintenance support service for every type of property contract. Calls from tenants are logged, assigned to specific internal or external maintenance providers and tracked from start to finish. It also streamlines the organisation of planned maintenance and Health and Safety inspections including the automatic programming of dates into diaries to ensure efficient allocation of time and resources.
HelpDesk also adds financial and works order project management functionality to keep tabs on refurbishment or development projects. This gives greater control of all costs with an instant view of the profitability of every project and how they compare to budget.
Keeping on top of property maintenance requirements is imperative for any landlord. Hexagon's HelpDesk enables you to book, monitor and administer planned maintenance. It also enables Maintenance departments to accurately record call outs and co-ordinate required actions.
Maintenance History
Problems reported by tenants can be logged against a specific property, tenancy or asset/item of equipment and works orders issued to staff or external contractors. A full maintenance history is being kept and can be reported on, long after a call has been closed.
User defined call type categories can be created and used to deal with all types of enquiries from tenants/customers, not just repair requests. Budget and Job costs such as labour, stock issues or parts orders can be recorded against the job.
Status Tracking
Job status can be tracked and updated giving a clear indication of the job status and where it currently stands on its journey from the initial logging of the call through to completion.
Scheduled Maintenance
The planned maintenance options enable the users to keep track of future work. When required the scheduled events will automatically be turned in to Helpdesk calls. The calls can be tracked through to completion and form part of the property or asset maintenance history.
Features Include:
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